Articles

Getting Started

New to setting up a Foxy store? Learn how everything fits together and what to do first, before diving into specific setup and configuration.

Analytics

Adding Google Analytics 4 and Google Ads tracking to the cart and checkout, plus testing that ecommerce events fire correctly.

Billing

Managing your own account and billing — updating the card on file for your subscription, switching between monthly and annual plans, and related account questions.

Cart

Setting up the cart's behavior and appearance — sidecart vs. full-page display, styling with custom CSS, hidden options, and other configuration.

Checkout

How the checkout works and what's configurable — required fields, guest vs. account settings, address autocomplete, and custom input fields.

Coupons & Discounts

Setting up coupon codes plus automatic product and category discounts, including tiered pricing and BOGO-style offers.

Customer Portal

A hosted account page where customers log in to view order history and manage their own subscriptions — how to set it up, embed it, and style it to match your brand.

Customers

Managing customer accounts and info, from enabling the customer portal to updating payment or address details on a customer's behalf.

Elements

Embeddable web components — like the donation form and customer portal — that drop into any site to add ecommerce functionality without a full integration.

Email Receipt

Everything about the email sent after a purchase — turning it on or off, customizing the message, and troubleshooting a missing receipt.

Gift Card Element

Integrations

An overview of the tools and services you can connect to a store — automation platforms, CMS and website builders, form builders, file uploads, and marketplace setups.

JavaScript

Working with the loader script and cart events on the front end — listening for customer interactions, reading session data, and hooking into the cart's JavaScript API.

Languages

Setting a template set's language, using ready-made translations, and customizing individual text strings shown to customers.

Multicurrency

Letting customers check out in their preferred currency — how template sets control locale and pricing, and which gateways support multiple currencies.

Payments

Connecting payment gateways, configuring payment method sets, and other payment-related settings for your store.

Product Categories

Using categories to set shared behavior across a group of products — shipping, taxes, receipt emails, discounts, and default weight values, all without touching each product individually.

Products

The building blocks of a store — how products are created as links and forms, the types supported, and where category, pricing, and inventory settings connect.

Reporting

How to get data out of your store for analysis — the reports available in the admin, plus custom reporting for deeper transaction and subscription detail.

Security & Policies

Recognizing official domains to avoid phishing, understanding support policies and response times, and other trust and safety resources.

Shipping

Live carrier rates, flat rates, free shipping, handling fees, and custom shipping code or endpoints — everything involved in getting rates right at checkout.

Single Sign-On (SSO)

Recognizing customers already logged in on your site so they're automatically signed in at checkout too — setup, testing, and the reverse flow.

Store Settings

General store-wide settings — logo, domain, language, currency, and other configuration that shapes how your store looks and behaves.

Taxes

How tax calculation works — automatic rates, third-party services like Avalara and TaxJar, custom tax endpoints, and handling exemptions or VAT.

Templates

How the cart, checkout, and receipt templates work, and what's customizable with your own HTML, CSS, and JavaScript.

Template Sets

Grouping language, currency, and payment method settings together so a store can support multiple checkout experiences — like different languages or regions.

Testing

How to safely test changes to your store — payment sets, custom code, and checkout tweaks — without affecting live transactions.

Transactions

Editing, voiding, and refunding orders, plus using the transactions report to track and manage order activity from the admin.

Unified Order Entry

Using a master password to check out as a customer — for phone orders, updating saved payment info, or placing an order on someone's behalf.

Users

Adding, removing, and managing admin user access to your store — giving each teammate their own login instead of sharing credentials.

Webhooks

Creating webhooks under Integrations, choosing which resource to subscribe to, troubleshooting failures, and resending a webhook after fixing an issue.

Web Receipt

The confirmation page customers see in their browser right after checkout — turning it on or off, adding store info, and customizing the message shown.

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